1. Cancellation Policy:

In consideration of our valued clients, we maintain a cancellation policy;

a. Appointments cancelled or rescheduled within 24 hours of your appointment start time will be charged 50% of the treatment cost.

b. Appointments may be cancelled or rescheduled outside of 24 hours with no charge.

2. Card Details:

In order to secure your booking we require a valid credit card on our file.

3. Privacy Policy:

This website and our booking system are fully encrypted to ensure the security and privacy of your personal information.

The information we collect from you allows us to assess your health and to provide you with the best care possible.

The information will only be used for these purposes in strict adherence to the National Privacy Principles of the State and National Government's privacy legislation.

You have the right to obtain access to your health records and your information will not be shared without your permission.

4. Health Conditions:

All clients are required to complete a consultation form prior their initial appointment. This allows us to provide the best possible care for you during your treatment.

We may use a variety of therapeutic or remedial massage modalities in your treatment.

There is always some risk associated with any health treatment which include but are not limited to muscle and joint soreness/strains, nausea, dizziness, strokes (or stroke-like episodes), bleeding, bruising, inflammation and an exacerbation or aggravation of my underlying condition.

The best way to reduce the chance of these rare risks occurring is to answer all the questions about your health, fully and honestly, before treatment begins.

We will explain the treatment strategy to you before they commence and outline any associated risks in relation to your condition. If you do not understand, or if you have specific questions, it is important that you ask for further explanation.

5. Pregnancy:

If you are pregnant or postpartum, please ensure you book the pregnant or postnatal massage option so that we can prepare the appropriate products, supports and drapes for your treatment to ensure your comfort and safety.

6. Age Policy:

We are family orientated and offer treatments to individuals of any age.

If you are 16 years of age or under you must be accompanied by an adult for the entire duration of the treatment. Both you and your guardian will be required to sign a consent form.

7. Treatment Pricing:

We reserve the right to amend treatment prices from time to time. Our website will always display the most up-to-date pricing information.

By booking an appointment with us, you acknowledge that you have read, understood and agreed to abide by these terms and conditions. We appreciate your cooperation and look forward to providing a soulful massage experience.